Accepted Payment Methods

At Mersfield London, we offer a range of secure and convenient payment options to ensure a smooth checkout experience. We currently accept Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay. All payments are processed in real time at the time of purchase.

Currency for Transactions

All transactions made on our website are processed in GBP (British Pound).

Secure Payments

Your security is our top priority. Every transaction on our website is processed using SSL (Secure Socket Layer) encryption, ensuring that your payment and personal information is protected. We do not store any credit card details on our servers.

Payment Confirmation

After a successful payment, you will receive a confirmation email with your order details. This confirms that we have received your payment and are processing your order. If you do not receive a confirmation email, please check your spam or junk folder.

Failed or Declined Payments

If your payment is declined, we recommend double-checking your card details, billing address, and available balance. If the issue persists, please contact your bank or card provider.

Payment Disputes

If you believe there has been an error or an unauthorised charge, please contact us as soon as possible. We take all payment concerns seriously and will work with you to resolve any disputes as quickly as possible.

Shipping Policy Overview

We currently ship to addresses within the United Kingdom only. Shipping is free, and orders are delivered within an estimated 7 to 12 business days, depending on your location. For more information, please review our Shipping Policy.

Return and Refund Policy Overview

If you are not satisfied with your purchase, we offer returns within 30 days of delivery. Products must be unused and in original condition. No restocking fee applies. To learn more, please review our Return & Refund Policy.

Privacy Policy Overview

We respect your privacy and take the protection of your personal data seriously. Information collected during the checkout process is used solely to complete your transaction and deliver your order. For complete details, please review our Privacy Policy.

Customer Support

If you have any questions about your order, returns, or general enquiries, our customer support team is happy to assist.

Email: info@mersfield-london.com
Phone: +44 1325 796620
Contact page: Contact

Customer service hours: Monday to Friday, 09:00 AM to 05:00 PM (UK time)
We aim to respond to all enquiries within 1 to 2 business days.

Business & Company Information

Company name: JWK E-com
Business address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands

Store name: Mersfield London
Warehouse address: 706 York Road, NW20 5EM, North West London, United Kingdom

Returns and fulfilment are coordinated through our authorised logistics and fulfilment partners.